These are based on the total value of your order.
|Up to £10||£10 to £20||£20-£50||over £50|
|UK Second Class||£3.00||£4.50||£7.00||FREE|
|UK First Class||£3.50||£5.00||£8.00||£10.00|
|International Surface Mail||£6.50||£8.50||£12.00||£20.00|
Returns and Refunds
We want our customers to be completely happy with the goods they have purchased from us. If there is any reason that you are not happy, we would like to know about it. Please get in touch as soon as possible. Our policy is to refund or replace without quibble.
Simply return your purchases to us within 30 days, clearly stating that you would like a refund. We will then reimburse the full value of your order.
Would you rather a replacement? If so, let us know that, and if it is practical we will replace rather than refund.
We take great care when packaging our products for delivery. However, occasionally they get a rough journey with the postal service or carrier. We will readily replace or refund any products damaged in transit.
Delivery ScheduleWe usually despatch your order within 24 hours of receipt. We will email you to let you know how your order is being sent. If you have any special requests for delivery, please let us know at the time of order, or as soon as possible afterwards. If a package has not arrived in reasonable time, please also let us know.
You may choose first class or second class post. If first class is chosen, then delivery should be made 1-2 days after placing your order. If second class is chosen, then delivery should be made 2-5 days after placing your order. Heavier packages will be sent by carrier, which can take 1-5 days.
Items are usually sent by Airmail. Delivery in most cases will be made within a week.
Rest of the WorldYou may choose either Airmail or Surface Mail.
Airmail usually takes up to a week, though to some countries it takes longer!
- These are rough estimates
- North America : 6-8 weeks
- SE Asia : 8-12 weeks
- Oceania : 10-16 weeks
In general we do not recommend Surface Mail because of the unpredictable delivery times. However, it can be a useful cheaper option if you plan well ahead and are happy to wait a while.